If you have received a notification that the event has been canceled, we will refund the full ticket price and service fee within 14 business days from the moment of the cancellation notice. You don’t need to take any action — the money will be transferred to your account automatically, and we’ll take care of everything. See Clause 8.6 of the Offer.
Refunds requested on your own initiative are only available in cases of force majeure. If this applies to you, we will refund only the ticket price, excluding the service fee. For example, if the ticket cost €15 and the service fee was 5%, you will receive only €15 to your account.You can send details about your force majeure situation to our email: [email protected] or via Telegram: t.me/potalonusupport. We will review your request and respond within 3 hours.
