Ticket refunds

If you have received a notification that the event has been canceled, we will refund the full ticket price and service fee within 14 business days from the moment of the cancellation notice. You don’t need to take any action — the money will be transferred to your account automatically, we’ll take care of everything. See Clause 8.6 of the Offer.

If you wish to request a refund on your own initiative no later than 1 day before the event starts, or due to the event being postponed or replaced, we will refund only the ticket price, excluding the service fee. For example, if the ticket cost €15 and the service fee was 5%, you will receive only €15 to your account.