POTALONU Buyer Terms

Version 1.3 — 7 November 2026

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1. Who you are dealing with

1.1. POTALONU is a ticketing platform. The Organizer of each Event is the seller of the Ticket. When you buy a Ticket, you enter into a contract with the Organizer named on the Event page, on these Buyer Terms and the Organizer's own Event conditions shown on that page.

1.2. POTALONU acts as the Organizer's disclosed commercial agent: we list the Event, conclude the sale on the Organizer's behalf, collect your payment on the Organizer's behalf (or, where the Organizer has connected their own payment account, arrange for the payment to be made to the Organizer directly), deliver your Ticket and issue your order confirmation in the Organizer's name. We do not organize the Event, we do not set its price or conditions, and we are not the seller.

1.3. Your payment to POTALONU, or to a payment provider acting for POTALONU, fully discharges your payment obligation to the Organizer.

1.4. "POTALONU", "we", "us" means the company shown on the Event page and in your order confirmation, which depends on where the Event takes place: POTALONU LTD, a private company limited by shares registered in England and Wales, company number 17565970, registered office 128 City Road, London, EC1V 2NX, United Kingdom, for Events that take place outside the United States; or POTALONU, LLC, a Delaware limited liability company, file number 2576779, 1111B South Governors Avenue, Dover, DE 19904, USA, for Events that take place in the United States. For your account and anything not linked to a particular Event, "POTALONU" means POTALONU, LLC if you live in the United States and POTALONU LTD if you live anywhere else.

1.5. These Terms also govern your use of the POTALONU website, Telegram bot and Mini App (the "Platform"). The Privacy Policy, the Cookie Policy and the Refund & Cancellation Policy form part of these Terms. Where a country-specific section in clause 10 applies to you, it prevails over the general Terms to the extent of any conflict.

2. Information about the seller

2.1. Before you buy, the Event page shows the name of the Organizer — a company, club or other organization, or an individual who publishes Events in their own name — with a link to the Organizer's page and a way to contact the Organizer through the Platform. Every Organizer confirms to us that they sell on the Platform as a trader, and we state this to you here. The Organizer's details as provided to us appear in your order confirmation: for a business, its legal name and the registration, tax and address details it has supplied; for an individual, the Organizer's name as shown on the Event page.

2.2. POTALONU's own details, contact points and legal representatives are in the Legal Notice.

3. Buying a Ticket

3.1. Eligibility. You must be at least 16 years old to use the Platform. The Organizer sets any age limit for attending the Event; it is shown on the Event page and may be checked at the entrance.

3.2. Order process. You select Tickets, check the order summary (Event, quantity, price breakdown, total), provide the details requested and confirm the order by pressing the button marked "Pay" (in Germany: "zahlungspflichtig bestellen"). Your order is accepted, and the contract with the Organizer concluded, when we issue your order confirmation. Until then, we may decline an order on the Organizer's behalf, for example because the Event sold out, a payment failed, or fraud is suspected; any amount already charged is refunded.

3.3. Price. The total price shown at checkout is the price you pay. It consists of the Ticket Price set by the Organizer, the POTALONU service fee — the part of POTALONU's fee that the Organizer has chosen to charge to Buyers, shown as a separate line — and any tax the Organizer has configured. Optional Add-ons (products or services related to the Event that the Organizer offers, such as merchandise, a VIP upgrade or a meet-and-greet) are shown separately before you confirm. The currency is the one shown at checkout; if you pay in another currency, your bank or the payment provider may apply conversion charges. Where a price is shown in Russian roubles, it is the Ticket Price converted at POTALONU's exchange rate and includes a currency surcharge; the total shown is the amount you pay. In the Telegram Mini App you may pay part of the price with POTALONU Coins (clause 11).

3.4. Payment. We accept the payment methods shown at checkout. Payments are processed by our payment partners, including Stripe; payments in Russian roubles, where the Organizer has enabled them, are processed by a third-party payment provider engaged by POTALONU, LLC. Your card statement shows a POTALONU descriptor, or the Organizer's name where the Organizer has connected their own payment account.

3.5. Confirmation and delivery. After payment we send your order confirmation and Ticket to the Telegram account or email address you used. Tickets are electronic (QR code). Check your details at checkout; we cannot guarantee delivery to an incorrect address. Contact support if you have not received your Ticket within 30 minutes of payment.

3.6. Receipts and invoices. Your order confirmation serves as your receipt and is issued by POTALONU in the name and on behalf of the Organizer. If you need an invoice, request it through the Platform; it is issued in the Organizer's name with the tax details the Organizer has configured.

4. No right of withdrawal; changes and cancellations

4.1. No 14-day cooling-off for Tickets. A Ticket is a service related to leisure activities to be provided on a specific date or period. The statutory right to withdraw from distance contracts within 14 days therefore does not apply (Article 16(l) of Directive 2011/83/EU; regulation 28(1)(h) of the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; and equivalent national laws). Once your order is confirmed, you cannot cancel it merely because you changed your mind, unless the Organizer's Event conditions allow it.

4.2. Any Add-on that is not a dated Ticket (for example, merchandise) may carry a 14-day withdrawal right; if so, it is stated on the product page together with the withdrawal form.

4.3. Cancelled, postponed or changed Events. What happens to your Ticket and your money is set out in the Refund & Cancellation Policy. In short: if the Event is cancelled you receive a full refund; if it is moved to another date or venue, or otherwise materially changed, you may keep your Ticket or request a full refund at any time before the Event, regardless of the Organizer's refund conditions. The Organizer is responsible for the refund; we process it on the Organizer's behalf and return the money to the payment method you used.

4.4. Service fee. The POTALONU service fee is refunded in the cases stated in the Refund & Cancellation Policy. It is not refunded on a voluntary refund granted by the Organizer, except where the law requires it.

4.5. Donations. A donation you make to a performer or organizer through the Platform is a voluntary payment, not a purchase and not a charitable gift. It is non-refundable except as stated in the Refund & Cancellation Policy.

5. Your Ticket

5.1. A Ticket is a revocable licence to attend the Event, subject to these Terms, the Organizer's conditions and the venue's rules (age limits, security checks, prohibited items, conduct). You may be refused entry or removed without refund if you breach them.

5.2. Transfers. You may transfer a Ticket to another person through the Platform. A transferred Ticket is invalid in the hands of the original holder.

5.3. Resale and bots. You must not resell Tickets for profit, offer them through third-party resale sites, or use bots, scripts or multiple accounts to buy Tickets. The Organizer may cancel Tickets obtained or resold in breach of this clause without refund.

5.4. Keep your Ticket safe. Copies may be refused; only the first scan of a QR code is admitted.

5.5. The Organizer may record the Event and use images of the audience in accordance with the notice displayed at the venue.

6. Your account and the Platform

6.1. You may use the Platform with your Telegram account, your Google account or by email. Keep your access credentials secure and tell us about any unauthorized use.

6.2. You must not misuse the Platform: no unlawful, fraudulent or abusive content or conduct, no interference with security or operation, no automated access except through our published APIs.

6.3. You may report an Event or content you believe to be illegal or in breach of our rules by writing to help@potalonu.com with a link to the content and the reason. We review reports and may remove content or restrict accounts; where we act on your report or on your account, we will tell you why and how to contest it.

6.4. We may suspend or close your account if you breach these Terms, with notice and reasons unless the law or urgency prevents it.

6.5. Your balance. Every account has a balance section (the "Wallet" in the Telegram Mini App). It shows the Coins you have earned under clause 11 and, if you publish Events or receive Donations or Revenue Splits, the proceeds due to you under the Organizer Terms. The balance is created automatically when you first sign in. It is a record kept by us, not a payment account: it holds no deposit of yours, cannot be topped up or transferred to another user, and nothing in it can be withdrawn except proceeds under the Organizer Terms.

6.6. Publishing Events. Any registered user may publish Events on the Platform, in their own name or through an organization they create. If you do, you act as an Organizer: the Organizer Terms apply to you in addition to these Terms. You accept them at sign-up where the sign-up form refers to them and, in any case, when you first publish an Event.

7. Liability

7.1. The Organizer is responsible for the Event, its performance, safety, quality and compliance with law, and for refunds under the Refund & Cancellation Policy.

7.2. POTALONU is responsible for operating the Platform with reasonable skill and care, delivering your Ticket, and processing payments and refunds on the Organizer's behalf as described in these Terms.

7.3. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded by law, and nothing affects your statutory rights as a consumer.

7.4. Subject to clause 7.3, we are not liable for the Organizer's acts or omissions, for events beyond our reasonable control, or for losses that were not foreseeable when you placed the order.

8. Complaints and disputes

8.1. Complaints about an Event (content, quality, refunds): contact the Organizer through the Event page. If the Organizer does not respond within 5 business days, contact POTALONU support and we will assist.

8.2. Complaints about the Platform or about our handling of your order: help@potalonu.com or Telegram @potalonusupport.

8.3. Alternative dispute resolution. EU and UK consumers may contact the consumer dispute resolution body in their country. We are not obliged and do not undertake to participate in alternative dispute resolution proceedings before a consumer arbitration body, unless clause 10 says otherwise for your country.

8.4. Governing law and courts. If POTALONU LTD is the contracting entity, these Terms are governed by the laws of England and Wales; if POTALONU, LLC, by the laws of the State of Delaware, USA. If you are a consumer, you also benefit from the mandatory rules of the country where you live and may bring proceedings in the courts of that country.

9. General

9.1. Changes. We may update these Terms. The version in force when you place an order applies to that order. Material changes are announced on the Platform.

9.2. Language. These Terms may be provided in several languages; all versions are equally valid, and the English version prevails in case of inconsistency.

9.3. Contact. POTALONU support: help@potalonu.com; Telegram: @potalonusupport; postal address: as in the Legal Notice.

10. Country-specific terms

10.1. Germany. The order button is labelled "zahlungspflichtig bestellen". Under § 312g (2) No. 9 BGB, there is no right of withdrawal for Tickets to leisure Events with a specific date; a withdrawal notice and form are provided for Add-ons that are goods. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG). Our provider information (Impressum) is in the Legal Notice.

10.2. Spain. You may submit complaints to help@potalonu.com; we respond in writing. We do not participate in the Sistema Arbitral de Consumo unless we expressly agree for a specific dispute. A Spanish-language version of these Terms is provided.

10.3. Poland. Under Article 38 point 12 of the Act of 30 May 2014 on Consumer Rights, there is no right of withdrawal for Tickets to leisure Events with a specific date. A Polish-language version of these Terms is provided.

10.4. United Kingdom. Under regulation 28(1)(h) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, there is no right to cancel Tickets for leisure Events with a specific date. Your rights under the Consumer Rights Act 2015 are not affected.

10.5. United States. For Events that take place in the United States, POTALONU, LLC is the contracting entity; these Terms are governed by the laws of the State of Delaware, and disputes are resolved in the state and federal courts located in Delaware or, where the law so provides, in the courts of your state of residence. Where a state or local law requires a sales or admissions tax to be collected on Tickets, the tax is shown at checkout.

11. POTALONU Coins (loyalty programme)

11.1. What Coins are. Coins are loyalty credits that POTALONU grants to you and records in the balance of your account (clause 6.5). Coins are a discount on future purchases on the Platform. They are not money, electronic money, a deposit, a voucher or a financial instrument; they have no cash value; they cannot be bought, sold, exchanged for money, transferred to another person or used outside the Platform.

11.2. How you earn Coins. After an Event for which you bought a Ticket has taken place, POTALONU credits to your balance Coins equal to the POTALONU service fee you paid on that order (if the Organizer charged no service fee to Buyers, no Coins are earned on the order). One Coin corresponds to one euro of discount. For orders in another currency, the service fee is converted into Coins at POTALONU's exchange rate on the day of the purchase. No Coins are credited for cancelled Events or for orders that have been refunded or charged back; Coins already credited for such an order are deducted from your balance.

11.3. How you use Coins. You may use Coins at checkout in the Telegram Mini App to pay part of the price of a Ticket, up to 5% of the Ticket Price of the order (or such other share as is shown at checkout). The discount is granted by POTALONU and does not reduce the amount the Organizer receives for the Ticket. Coins cannot be used on the website or on any other sales channel, for Donations, or to pay the service fee or taxes.

11.4. Refunds. If an order paid partly with Coins is refunded, the Coins used are returned to your balance and the amount paid in money is refunded under the Refund & Cancellation Policy.

11.5. Validity. Coins have no expiry date. Coins are linked to your account and are lost if the account is closed or terminated for breach of these Terms. Coins obtained through fraud, abuse or error may be cancelled.

11.6. Changes to the programme. We may change the rules of the Coins programme, including the accrual rate, the share of a purchase that can be paid with Coins and the channels in which Coins can be used, or end the programme, by giving notice on the Platform at least 30 days in advance. Coins credited before a change remain usable under the rules in force at the time of the change for at least 12 months after the notice.