FAQ
POTALONU is a ticketing platform that event organizers use to send tickets and accept payments using cards from any bank.
I have not received or lost my tickets
Tickets are sent automatically and should arrive in your inbox within a few minutes after a successful payment. If you haven’t received them, please check your spam folder first.
If you paid for your order in the Telegram chatbot or sent the ticket to our Telegram app after paying on the website, the ticket should appear in your chat with the bot: https://t.me/potalonubot
You can also find your ticket using our Telegram app. If your ticket is not displayed in the “My Tickets” section, please link and verify your email in the app profile. This is required for security purposes so the system can identify you and locate your ticket.
Link to our Telegram app: https://t.me/potalonubot
Service fee is a small additional fee charged to users of our website or ticketing chatbot for providing our services, improving functionality and supporting our customers. Among our services:
-the ability to issue refunds at any time at least 24 hours before the event, without any conditions;
-automatic refund, including service charge in case the event is canceled;
-Ability to pay with cards of any banks, including Russian and Belarusian;
-convenience: the ability to pay in chatbot in Telegram and receive tickets.
I am an organizer, how can I publish my event on your site to sell tickets?
Just write to our technical support chat. You can choose how to contact us at the bottom of the page.
You can write to our technical support chat. You can choose how to contact us at the bottom of the page.
You will receive your ticket in the form of a QR code to the email you provided when booking. The ticket should arrive within 5 minutes after successful payment. The ticket will also be displayed on the page immediately after payment. It can be scanned, sent to Telegram messenger or downloaded.
Can I issue a refund before the event?
If all the conditions set by the organizer are met, you may request a ticket refund. The refund policy is determined by the event organizer and complies with local legislation. The refund terms are available via a hyperlink during the booking process, located in the event card below the “Book” button.
Can I exchange my ticket for a different event?
Unfortunately, no. However, you can request a refund if all the conditions set by the organizer are met (see the paragraph above).
If an event is canceled, will I get a refund?
If you have received a cancellation notice, we will refund your ticket and service fee within 14 working days of the cancellation notice. You do not need to do anything for this, the money will fall into your account, we will take care of everything. Clause 8.6 of the Offer